Cookie Policy
What cookies our website uses, why we use them, and how you can manage your preferences
You can manage your cookie preferences at any time by clicking Cookie Settings in the footer of any page. You can accept all cookies, reject all non-essential cookies, or make category-by-category selections.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. Under the Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR, we must inform you about the cookies we use and, for all non-essential cookies, obtain your consent before placing them on your device.
Cookie Categories
1. Strictly Necessary Cookies – no consent required
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| fh_consent | Fairfield Hearing | Stores your cookie consent preferences | 12 months |
| PHPSESSID | Fairfield Hearing | Maintains your session while using the site | Session |
| cf_clearance | Cloudflare | Security: distinguishes humans from bots | 30 minutes |
2. Functional Cookies — consent required
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| remember_me | Fairfield Hearing | Remembers your form preferences if you have previously submitted an enquiry | 30 days |
3. Analytics Cookies – consent required
These cookies help us understand how visitors use our website so we can improve it. All data is aggregated and anonymous.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics 4 | Distinguishes unique users — calculates visitor, session, and campaign data | 2 years |
| _ga_[ID] | Google Analytics 4 | Maintains session state | 2 years |
| _gid | Google Analytics 4 | Distinguishes users over 24-hour periods | 24 hours |
We have configured Google Analytics 4 with IP anonymisation enabled. We do not use advertising features, remarketing lists, or demographic reports. Data is retained in Google Analytics for 14 months. Google acts as a data processor under a Data Processing Agreement: policies.google.com/privacy.
4. Marketing Cookies
We do not currently run paid advertising campaigns that place third-party marketing cookies on our website. If this changes, this policy will be updated and your consent will be sought before any marketing cookies are placed.
How to Manage Your Preferences
Via our cookie banner
When you first visit our website, you will see a cookie consent banner. You can accept, reject, or set preferences by category. Change your preferences at any time via Cookie Settings in the footer.
Via your browser settings
Blocking all cookies may affect website functionality. Strictly necessary cookies cannot be disabled via our banner.
Third-Party Websites
Our website links to third-party sites including hcpc-uk.org, Google Maps, and social media platforms. These operate under their own cookie policies, which we do not control.
Changes to This Policy
We review this Cookie Policy at least annually and update it whenever we add or change cookies. Material changes will prompt a refresh of the consent mechanism.